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troubleshooting

Common Issues​

Trouble Connecting to OpenSearch​

Symptom: Errors when attempting to connect to OpenSearch.

Possible Causes:

  • Network issues.
  • Incorrect configuration settings.
  • Service disruptions on the OpenSearch cluster.

Suggested Fixes:

  • Verify network settings and ensure that the OpenSearch cluster is reachable.
  • Check the OpenSearch configurations in your service settings to ensure they are correct.
  • Consult the OpenSearch service dashboard for any reported outages or maintenance.

SSO Expiration​

Symptom: Users are frequently required to re-authenticate.

Possible Causes:

  • Short session token lifetimes.
  • Misconfiguration in session settings.

Suggested Fixes:

  • Review the session token settings in your SSO configuration and adjust the expiration times as necessary.
  • Ensure that users are informed about the session expiration policies.

API Endpoint Mismatches​

Symptom: API calls are failing due to endpoint mismatches.

Possible Causes:

  • Recent changes in the API endpoints that have not been updated in client applications.
  • Typographical errors in endpoint URLs.

Suggested Fixes:

  • Verify and update the API endpoint settings in the environment configurations.
  • Ensure that all client applications are using the correct and updated endpoints.

Authentication Expiration​

Symptom: Frequent need to re-authenticate.

Possible Causes:

  • Short token lifetimes.
  • Session misconfigurations.

Suggested Fixes:

  • Review authentication token settings and adjust for longer lifetimes if necessary.
  • Check for any issues in the session management configurations that might be causing early expiration.